Refund policy
AQUA ZOOM โ Return & Refund Policy
Effective Date: 3 NOVEMBER 2025
STORE NAME : AQUA ZOOM
๐ย Address: 526-15-B-1, Main College Road, Township, Lahore
๐ Phone: 0304 223 6666
๐ง Email:ย aquazoom6666@gmail.com
At AQUA ZOOM, customer satisfaction is our top priority. If you are not completely happy with your purchase, we offer a 7-day return and refund policy from the date of purchase or delivery.
Eligibility for Returns
To qualify for a return or refund:
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The item must be unused, undamaged, and in its original packaging.
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All tags, accessories, and manuals must be included.
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A valid proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items
Please note that the following items cannot be returned or refunded:
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Items that show signs of use, wear, or damage not caused by Aqua Zoom.
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Customized or personalized items.
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Products sold on discount or clearance marked โFinal Sale.โ
Return Process
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Contact us within 7 days of receiving your product.
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Provide your order number, reason for return, and supporting photos (if applicable).
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Once your request is approved, we will share the return instructions.
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Customers are responsible for return shipping costs, except in cases of damaged or incorrect items.
Refunds
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Once your returned item is received and inspected, we will notify you of the refund status.
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Approved refunds will be processed within 5โ10 business days to your original payment method.
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Shipping charges are non-refundable.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect product, please contact us immediately. We will arrange a replacement or full refund at no extra cost.
Contact Information
For all return and refund inquiries, please contact us:
๐ Address: 526-15-B-1, Main College Roadย Township Lahore
๐ Phone: 0304 223 6666
๐ง Email: aquazoom6666@gmail.com